Política de envío

Shipping and Delivery Policy

At Rock Creek Metal Craft LLC, we strive to provide exceptional service to our customers. Our shipping and delivery policy is designed to ensure a smooth and satisfactory experience for all purchases made on our website.

Order Processing Time:

- Orders are typically processed and shipped within 1-3 business days of payment confirmation, excluding weekends and holidays.

Shipping Methods:

- We offer standard shipping via USPS or UPS or FEDEX for all orders unless otherwise specified.

- Expedited shipping options may be available at an additional cost.

Shipping Rates:

- Shipping rates are calculated based on the weight and destination of the package. Rates will be displayed at checkout before payment is processed.

Delivery Timeframes:

- Standard delivery typically takes 2-5 business days within the continental United States. Please allow additional time for shipments to Alaska, Hawaii, and international destinations.

- Expedited shipping options are available for faster delivery.

Order Tracking:

- Once your order has shipped, you will receive a confirmation email with tracking information. You can track the status of your package using the provided tracking number.

Lost or Delayed Shipments:

- In the rare event that a shipment is lost or delayed, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue promptly.

Delivery Confirmation:

- For added security, some orders may require delivery confirmation or signature upon receipt. This helps ensure that your package is delivered safely and securely.

Missing Packages:

- If your package is marked as delivered but has not been received, please contact our customer service team immediately. We will investigate the issue and work with you to find a resolution.

Returns and Refunds:

- Please refer to our Return Policy for information on returns, exchanges, and refunds. 

Contact Us:

- If you have any questions or concerns regarding shipping and delivery, please don't hesitate to contact us at customerservice@rockcreekmetalcraft.com. Our customer service team is here to assist you.

Policy Updates:

- We reserve the right to update or modify our shipping and delivery policy at any time. Any changes will be reflected on this page, so please check back periodically for updates.

Thank you for shopping with us!

Rock Creek Metal Craft